Shipping and Returns

Estimated delivery times:

 

We do our best to ensure that all products are supplied within the quoted time frame (usually within 10 working days). However it is stressed that these timescales are only estimates. If there is a delay we will inform you of this via email and the products will be despatched as soon as available. If you have ordered multiple items all available products will be despatched immediately and the delayed items will be sent separately.

Occasionally we may have to withdraw a product at short notice because it has been discontinued. If you have placed an order for an item that has been discontinued we will inform you as soon as possible and offer you an alternative if one is available.

Where products have to be manufactured or require additional treatments e.g. embroidery Carnroe Supplies will contact the purchaser to discuss delivery times.

 

Cancellations:

 

You have the statutory right to cancel your order for any reason within 14 days, beginning with the day you receive your items.  You must inform Carnroe Supplies of your decision to cancel your order by email using info@carnroesupplies.com and we will communicate to you an acknowledgement of receipt.  For all cancellations you must return the items within 14 days in the same condition in which you received them. This means that items must be returned new, unused and complete.

 

Refunds & Returns:

 

Carnroe Supplies will refund the cost of sending an item back to us if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of a Carnroe Supplies error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. We offer various returns methods which will differ depending on the item(s) you’re returning. Contact our office for more details.

Where a refund is due Carnroe Supplies will return the amount to the customer’s payment card or bank account as appropriate.

 

Amendments to terms and conditions:

 

We reserve the right to make changes to our website, policies, terms and conditions, at any time. You will be subject to the policies, terms and conditions in force at the time that you order products from us, unless any change to those policies, terms and conditions is required to be made by law or government authority (in which case it may apply to orders previously placed by you).

 

Contact Details:

 

Carnroe Supplies Limited

110 Agivey Road

Kilrea

Coleraine

BT51 5UZ

Tel: 028 70868825

Email: info@carnroesupplies.com


 
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